PICK UP POLICY

Bay Area Pick Up Policy 

AFTER PLACING YOUR ORDER📝 

Please be sure to send in a photo of your Valid Government Issued Identification and the last four digits of your Debit/Credit Card that was used for checkout. 

Our pickup hours are Monday - Friday from 11am - 4pm and there are no pick ups Saturday & Sunday. Please text us at 321-335-2028 so we can schedule a pick-up time that works best for you and us.

Please pick up your order at your scheduled pick-up day/time.

Please understand we can only accommodate you, if you communicate with us. Once you purchase from our site, there will be absolutely no exchanges, cancellation or refunds unless we are responsible.

No shows will not receive a refund, your pickup order will be cancelled immediately, and your order will be shipped to you, and you will be charged the $35 fee for inconvenience.

MORE INFORMATION 📝

 

REQUIRED: All pick up orders must sign and date your invoice that states you (First, Last Name) has picked up your order. 

Signature and date.

 

WHERE TO PICK UP YOUR ORDER📍 

 Address will be sent before pickup time.

San Pablo, CA

 

If you purchase the wrong texture, length, hair origin we are not responsible. Furthermore, we ask that you know what you are purchasing beforehand. Please feel free to text or email us at Renemariecollection@gmail.com ask us any questions regarding any product / service we offer. I want all of our customers and future customers to be satisfied with their purchase.